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FDRS They promise debt elimination, took my money and did nothing
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Oct 7, 2008 Federal debt relief system complaint by Mick747747 |
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I enroled in federal debt relief system in April of 2008.
They are supposed to eliminate my credit card debt. I have been sending my credit card statements to them for three months and FDRS has not done a single thing to these accounts, 7 in all. In fact I talked to Veronica Rengal today( my customer relations specialist. She told me fdrs does not have info for any of my accounts. I’ve faxed copies of my c/c cards front and back, 3 times and she is telling my they don’t have it. She told me she was going to take care of this last month, she never did. She told me she would do an audit of my account last week, she never did. Then she tells me my account is all set.
Today she tells me she still needs copy of every card and dispute numbers and addresses for each account. I believe this company is a scam. I would appreciate any help. Veronica Rengal is my contact person at FDRS, she told me to send a cover sheet and write ATTENTION VERONICA on it along with all correspondence. She said as long as it says her name on the cover sheet she will get everything I fax. Today, when she told my they don't have all the info they need, I asked her what she does with all these things I have been faxing to her, she said she does not get them all, they go to another department. She was lying before or she is lying now. I told her I want to cancel my account, she told me to put it in writing and fax it to client care. She said customer service will call me, they never did. Their core values listed on their web site are a joke!
I never got a response from client care until I filed a complaint at BBB then Dan Lyle, representative of fdrs contacted me after he read my complaints. First he told me my blog was actionable and fdrs has in-house lawyers. He told me fdrs was not a scam. Then he promised me a full refund if I agreed to retract my complains with the BBC, FTC and IC3. I agreed to sign an agreement stating I would retract my complaints after I received my refund. That was many weeks ago and I haven’t heard from him. I’ve called his extension and left several messages several different times, at least once every two days for the past two months. He will not return my phone calls. This reinforces my original suspicion about what fdrs is. I just read the response to my complaint. Their statements are not true. A legitimate company would not have to lie to the BBB. A legitimate company would be happy to refund some ones money. A legitimate company would be happy to work with their customers. A legitimate company would not have so many complaints filed against them. I added to my complaint at BBB, then he called me again, left a message wanting me to explain all over again what happened. He is moving backwards. I want to move forward and resolve this. I’m continuing to file complaints with different agencies until this matter is resolved. I also plan to contact the DA office in CA.
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Federal debt relief system Complaints
1. Written by LOATHE FDRS SCAM, on 10-10-2008 12:48
Hang in there, Mick. There is a whole group of us that want to bring them down and expose them/Mark Cella for the scam that is being perpetrated. Gather your info, take it to the Attorney General, the DA, anyone you can. We are all doing the same.
You have every right to be upset. Thank you for posting and alerting other potential victims of Federal Debt Relief System, FDRS, and owner Mark Cella. You have save countless others from the same anquish.
Keep fighting, do NOT give up!!! We will be in contact soon.....
Thank you again!
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2. Written by Mark Michalak, on 09-10-2008 22:43
Thanks a lot joe I appreciate the message and all the info you provided. If any one has any contact with FDRS please contact me at
Maybe we can get a class action suit filed against them
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3. Written by joe schmoe, on 09-10-2008 12:33
they are a scam. those people are up to no good, and the fact that that DAN LYLE person would say that your blog was actionable and that they have in-house lawyers sounds threatening. they do NOT have in-house lawyers, they don't even have lawyers to take care of the lawsuits they say they are going to file on allll of their clients behalf. they have ads up on CRAIGSLIST looking for new unsuspecting lawyers.. they are resellers for CCDN and are trying to go behind CCDN's backs to get new lawyers. but they have YET to clear up anyone's credit in all the years they have been scamming people.
I have found out through investigations that DAN LYLE is really named DAN GROSSNICKEL (spelling) and the owner is named MARK CELLA. all they care about is getting money in and do NOT care about customer service or client care.
contact the DA and the Atty General. do whatever you need to do to get yoru money back and cancel that relationship with those losers. contact the credit card companies and try to get back on track for now so your credit isnt completely ruined like my friend's credit was..
i hope everyone reads this and does NOT become clients of FDRS.. they are a big SCAM.. they may have had a good intention in the beginning, MAYBE, but it is NOT working out for anyone. they work behind a bullet proof door. does that tell you anything? they are scared because they scam people and they have made millions of dollars in the process...
don't be fooled by anyone from that company. even the sales people are being scammed, they dont actually know any better.. they are brainwashed by the management and they work in a cult like environment.. it's terrible. keep reading on the internet, you will find all of the answers you need and DON'T be fooled by FDRS, Federal Debt Relief System is a program that DOES NOT WORK.. SCAM
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